We want you to be completely satisfied with your order and our service.
Note that the wood we use has a rustic appearance that includes knots and other natural blemishes, which keeps the prices of our products affordable. We therefore cannot refund based upon these natural appearances.
If, however, you are ever dissatisfied with the dimensions (excluding custom orders), craftsmanship or screen-printing of your products, we will make every attempt to correct any errors on our part and satisfy your business needs. People like our product due the primitive feel the box represents.
Urgent Problems or Requests or Problems Placing an Order
We recommend you call us during normal business hours at the number listed below.
Non-Urgent Problems or Requests
Please call, email or write to us via the information below.
Business Hours
Monday – Friday
9AM – 5PM Eastern Time
231-735-5785
customersatisfaction@tcbackwoods.com
Backwoods Specialties
542 S Rusch Rd
Traverse City, MI 49696
We have a long list of satisfied and return customers, and we want you to be one of them!